Returns & Exchanges

OUR GUARANTEE

We take great pride in the quality of our products and are confident that you will be satisfied with your purchase at PiecesofHistory.com.

Return & Exchange Policy

Stock Items:
Your satisfaction is our top priority. If you’re not absolutely satisfied with your purchase, you can return it for a full exchange or refund within 30 days of purchase.

Custom Engraved and Custom Made Items:
Custom products are made-to-order specifically for you, so we cannot accept returns or offer refunds.

Shipping Charges:
Shipping and service charges are not refundable.

Damaged Items:
If your order arrives damaged let us know within 10 days of the date your shipment is delivered. Please keep all packing materials so a claim can be filed with the carrier.

Returns Process:
All returns must be sent back with a Return Merchandise Authorization Number (RMA#) provided by a Pieces of History Customer Service Specialist. Any unauthorized return will be refused. Returned merchandise that has been used, altered, or exceeds the 30 day policy will not be processed for credit or replacement.

Here's how you can start the returns process:

• Online
  • Log into your account
  • Click on the "Your Account" Link
  • Click on the "Orders" link
  • Click on the order ID number
  • Click on the link "Request a replacement or refund"
    • If you do not see this link:
      • the return time has expired or
      • the item(s) is not returnable
  • Select what you'd like to do - Replacement or Refund
  • Select the products
  • Select the reason
  • Add comments
• By Phone
  • 1-800-564-6164
  • International callers 00-1-480-488-5357.

Gifts:
If you are returning a product you received as a gift, you may exchange it for an item or gift certificate of equal value.